Placing an order with One Athletic

  • Select the product(s) on the One Athletic website and add to cart
  • Select the checkout option
  • Input your shipping, billing and payment details
  • Place your order with One Athletic
  • You will receive a confirmation email of your order

In the extremely unlikely event that we will be unable to fulfil your order, we will email you to explain a) the reasons for the inability to process your order, and b) your options at this point.

Declined/cancelled orders

One Athletic reseves the right to decline or cancel the fulfilment of your order on the One Athletic website. We reserve the right not to accept your order for any of the following reasons:

  • Your billing information is incorrect
  • Your order is suspected fraudulent
  • For any reason, we could not deliver the order to the address that you provided
  • In the unlikely event that the item is priced incorrectly on the One Athletic website
  • The product is not available
  • Force majeure

User content

When you transmit, upload, post, e-mail, share, distribute, reproduce or otherwise make available suggestions, ideas, inquiries, feedback, data, text, software, music, sound, photographs, graphics, images, videos, messages or other materials (“User Content”) on the Site, you are entirely responsible for such User Content. You hereby grant to us a perpetual, worldwide, irrevocable, unrestricted, non-exclusive, royalty-free license to use, copy, license, sublicense, adapt, distribute, display, publicly perform, reproduce, transmit, modify, edit, and otherwise exploit such User Content throughout the world, in all media now known or hereafter developed, for any purpose whatsoever, including without limitation, developing, manufacturing, distributing and marketing products.

One Athletic accepts no responsibility for evaluating the acceptability of User Content. We therefore do not assume any responsibility or liability for any User Content. You understand that by using the site, you may be subjected to User Content that is deemed offensive or unacceptable by you. By using the site, and therefore in acknowledgement of these terms, you hereby waive all rights to any claims against us for any alleged or actual infringements of any proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution in connection with User Content.

You acknowledge that One Athletic has the right to refuse to post or remove any User Content. We also reserve the right to amend all User Content within boundaries that we deem appropriate.

Deletion of User Content

If you wish to delete your user content on our website or in connection with our social media accounts, please contact us by email support@oneathletic.com In your email, please include the following information: your name, address, any relevant social media account ID, email address associated with any social media account in question, reason for wanting to delete the User Content, date posted or equivalent. Failure to provide any such information may result in us not being able to delete the User Content in question. Please allow 28 business days for us to process your request.

One Athletic prices

The product prices displayed on the website are inclusive of Value-Added Tax (VAT). Shipping rates are applied per order. The exact shipping rates depend on the country where your order is being delivered.

Price changes

One Athletic reserves the right to change the price of a product at any time without giving prior warning. Any order placed prior to the price change taking place will not be affected by such a change.

Shipping and delivery

All orders made via the One Athletic website are processed and dispatched from Greater Manchester, England. We aim to dispatch all orders on the same day that they were placed. This, however, is not always possible due to the volume of sales. Tracking numbers, where applicable, are included in dispatch emails sent from the courier.

If selecting our Next Day Delivery service, orders must be completed before 14:00 GMT in order to qualify. Orders placed after this point will be dispatched the following business day.

One Athletic accepts no responsibility for any packages that are delayed due to reasons that lie outside our control. Such reasons include: customs, service strikes, riot or other, terrorist attack or threat of terrorist attack or equivalent, severe weather, natural disasters or failure of public or private telecommunications networks.

Central Europe, 5 days, £10 : Austria, Belgium, Bulgaria, Croatia, Czech Republic, Estonia, France, Germany, Greece, Hungary, Italy, Latvia, Luxembourg, Netherlands, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain

Scandinavia, 7-10 days, £25 : Denmark, Finland, Norway, Sweden, Switzerland

USA & Canada, 7-10 days, £20

Australia & New Zealand, 7-10 days, £20

Rest of the World, 14 days, £35 : Hong Kong, India, Indonesia, Japan, Malaysia, Singapore, Taiwan, United Arab Emirates

Customs

Countries outside the UK may be subject to additional duties to be paid.

As the recipient of the goods, you are liable for all import duties, customs payments and local sales taxes that are imposed by the country that you reside in. Therefore, the final sales value of your order on the One Athletic website may increase on the basis of any charges outlined previously. If you refuse to pay any additional charges that are necessary to release your order, your order will be returned back to One Athletic. We reserve the right to deduct a shipping and handling fee from your refund value.

Discount codes

Discount codes may be offered as part of a promotion ran by One Athletic. These promotions can be cancelled at any time without warning. This will not affect your order should you have already applied a discount code.

Only one discount code can be applied per order.

Intellectual property rights

One Athletic (and any photographers that take the images) own the intellectual property rights of all materials posted on the website and relevant social pages belonging to One Athletic. Permission is granted to download such images for personal use. This is the grant of a license and not a transfer of title. Under this license you may not: modify or copy the materials, use the materials for any commercial purpose, or for any public display (commercial or non-commercial).