Delivery & Returns

One Athletic Delivery

 

Processing Times:

Orders can sometimes take 1-5 days to process after placing the order before shipping out.

 

Shipping Times:

Please note our shipping and handling times are as follows:

You should expect your product to be delivered within 1-3 Days within UK and international shipping timing 3-17 days

Shipping charges:

United Kingdom Shipping Charges:

• Standard Delivery (1-3 days) — £2.99 shipping charges

International Shipping Charges:

Order above £40.00   - Shipping charges -£20.00

Delivery Terms:

We use the USPS to deliver the product

Change of Delivery Address:

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 1 day of placing your order at  support@oneathletic.com  

One Athletic Returns Policy

UK returns can take up to 14 business days to make their way back to us.

Please allow up to 10 business days for us to process any refunds. Where exchanges are required, we will aim to ship these the next working day.

>> Download Returns Form

Faulty items

Returning your non-faulty item:
We accept all non-faulty items within 28 days of purchase. These items must be unworn and with all swing-tags attached. Simply download the One Athletic Returns Form and fill out the appropriate sections, providing further detail if necessary. Please then return the item via recorded delivery to:

One Athletic Returns Department
The Car Depot,
Derby Way 
Bury BL9 0NJ

Payment:
Upon receipt of your item, we will refund your account with the sale value of your item.

Non-faulty items

Returning your non-faulty item:
We accept all non-faulty items within 28 days of purchase. These items must be unworn and with all swing-tags attached. Simply download the One Athletic Returns Form and fill out the appropriate sections, providing further detail if necessary. Please then return the item via recorded delivery to:

One Athletic Returns Department
The Car Depot,
Derby Way 
Bury BL9 0NJ

Payment:
Upon receipt of your item, we will refund your account with the sale value of your item, minus £5.95 for shipping, or exchange as per your instructions.

International returns

Returning your item:

All international returns must be returned to:
One Athletic Returns Department
The Car Depot,
Derby Way 
Bury BL9 0NJ

It is your responsibility to organise the safe return of your One Athletic item (faulty or non-faulty) within 28 days of purchase. When you are posting your item, please notify our team by emailing us at support@oneathletic.com so that we know to expect your order. Please provide your name, order number and tracking ID and also notify us of the reason for your return.

Payment:
Upon receiving your item, we will refund your account with the sale value of your item.

Customer Support

Email Us: support@oneathletic.com